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♡ 𝓡𝓮𝓯𝓾𝓷𝓭𝓼 / 𝓡𝓮𝓽𝓾𝓻𝓷𝓼 / 𝓒𝓾𝓼𝓽𝓸𝓶𝓮𝓻 𝓢𝓮𝓻𝓿𝓲𝓬𝓮 ♡

 

*For customer service please email us at doll@heartofdoll.com. If for some reason your email won’t deliver to our main email, you can email us at shopheartofdoll@gmail.com*

*If your issue meets any of the criteria below, please request a refund so we can make things right. If you don’t manually receive your refund within a few days of contacting our customer service email, please request the refund through your payment method (paypal, your bank, etc). They will reach out to us themselves and automatically process the refund for you if it meets the conditions below!*

All sales are final. Returns, exchanges, and refunds are not accepted.

We only accept returns if your package meets any of the following criteria:

♡ The wrong color or size is sent out compared to what you ordered online (i.e: you ordered pink but received white), or the item was damaged. ♡ 

୨୧ Please note that the shoes are crafted by hand, and minor instances of excess glue, slight scratches, or occasional small imperfections are not covered under our after-sales service. However, please rest assured that we're dedicated to providing you with a product that goes above and beyond in enhancing your style. ୨୧

୨୧ Please note that with online shopping, colors will slightly vary from screen to screen. Lighting also plays a huge part in affecting color in photographs and real life. ୨୧

୨୧ Clothing sizes are measured by hand while laid flat, and there may be a 2-3CM margin of error. ୨୧ 

All products are shown and reflected to the best of our ability. 

If your item meets the valid reasons in this category, we will replace or refund it for you as long as an image of the flaw is shown. Items will have to be sent back and received by us in order to receive your replacement.

♡ Your item never arrived. Please refer to the shipping policy under store policies for what to expect on delivery times. If your package hasn't arrived for over 2 months (from the date the tracking number shows it was picked up by the carrier) & is proved by the tracking number, you will be refunded for the total cost of your order. ♡

♡ Transparency is important to us; within each item listing, there are detailed descriptions unique to each clothing and accessory. Please make sure to read item descriptions before placing an order. ♡ 

♡ If you have any extra questions regarding an item or anything related to our shop you can send us an email at doll@heartofdoll.com. Instagram DMs are no longer as monitored as much since it’s a lot more difficult to keep track of orders that way! If it's order related, please include your order number in your initial message/email. ♡

By placing an order, you confirm that you have read and agree to our policies.